wwbet's Privacy Policy

1 Who is wwbet and who does this policy apply to?

wwbet is a trusted online betting and casino platform in Bangladesh, offering cricket betting, live casino, slots, and other entertaining gaming services. This privacy policy applies to users of the wwbet website (wwbet.fit), registered members, and anyone who uses or is considering using our services.

We believe that the protection of personal information is a fundamental right. wwbet therefore commits to storing all information you provide with the highest level of security, and to using it only for the purposes described in this policy.

1.1 Scope of the policy

This policy applies to all services, pages, and activities operated under the wwbet.fit domain. Third-party websites or services are governed by their own privacy policies — wwbet is not responsible for the privacy practices of those services.

2.1 Registration and identity information

When you open an account at wwbet or use our services, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only persons aged 21 or above may use the service)
• Mobile number
• Email address
• National ID (NID) or passport number (when identity verification is required)
• Residential address

2.2 Financial transaction information

bKash, Nagad, Rocket, and Upay are used for deposits and withdrawals at wwbet. For these transactions, we retain the relevant mobile banking account numbers and transaction records. We never store full PINs or passwords.

2.3 Usage and activity information

When you use the wwbet platform, the following information may be collected automatically:

• IP address
• Device type, operating system, and browser information
• Which pages the user visited, how long they stayed, and what actions they took
• Information from cookies and similar tracking technologies
• Betting and gaming history

2.4 Information from communications

If you contact us via our live chat support or by email ([email protected]), records of those conversations may be retained for service improvement and issue resolution purposes.

3.1 Service operation and improvement

wwbet uses the information collected from you for the following purposes:

• To complete account creation and verification
• To process financial transactions and confirm deposits and withdrawals
• To provide betting and gaming services properly
• To identify and resolve technical issues on the platform
• To improve service quality and the user experience

3.2 Security and fraud prevention

To protect users' information and funds, wwbet uses your information to:

• Detect and prevent suspicious or fraudulent activity
• Block unauthorized access to accounts
• Prevent money laundering and other illegal activities (in compliance with AML policy)
• Verify age — only persons aged 21 or above may use the service

3.3 Communication and support

Your information may be used to contact you regarding the following:

• Important account-related notifications and alerts
• Transaction confirmations
• Customer service — 24/7 via live chat and email in Bengali and English
• Relevant promotional information (only with your consent)

4.1 Who we share information with

wwbet never sells your personal information or provides it to third parties for profit. However, information may be shared in specific circumstances:

• Service provider partners: Those contracted for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and security services will receive only the information necessary for their role.
• Legal authorities: Information may be provided to the relevant authorities in the event of a court order or legal obligation.
• Fraud prevention: To cooperate in investigations related to cybercrime or fraud prevention.

4.2 What we do not do

wwbet never does any of the following:

• Sell your information to advertisers or marketers
• Disclose your information without authorization
• Use your information for unnecessary purposes without your consent

5.1 What are cookies and why are they used?

Cookies are small data files stored in your browser. wwbet uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and operate the platform's core functions.
• Functional cookies: Used to remember your preferences (language, display settings).
• Analytics cookies: Help analyze platform usage to improve the service.

5.2 Cookie controls

You can disable cookies from your browser settings. However, please note that disabling certain essential cookies may prevent login and other core functions of the wwbet platform from working properly.

6.1 Technical security

wwbet has adopted industry-standard technical measures to keep your information secure:

• SSL encryption: All data transfers are completed via SSL/TLS encryption, which prevents third-party access.
• Secure servers: Your information is stored on safe and protected servers.
• Access controls: Only authorized personnel can access user information as needed.
• Regular security audits: Security audits are conducted regularly to identify potential vulnerabilities.

6.2 Your role

Your own actions also play an important part in keeping your account secure:

• Use a strong and unique password and change it regularly.
• Do not share your login details with anyone.
• Log out after using wwbet on a public or shared device.
• If you notice any suspicious activity, report it immediately to [email protected].

7.1 How long is information kept?

wwbet retains your information for as long as it is needed to provide the service or to meet legal obligations. Different policies apply to different types of information:

• Active accounts: All related information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.
• Transaction records: Records of financial transactions may be kept for an extended period, particularly in compliance with financial crime prevention laws.

8.1 Your rights regarding your information

As a wwbet user, you have the following rights:

• Right of access: You can find out what information we hold about you.
• Right to rectification: You can request that any inaccuracies in your information be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to withdraw consent: You can withdraw consent given for marketing communications at any time.
• Right to complain: You can raise any concerns about your information directly with us.

8.2 How to exercise your rights

For any request or complaint regarding your information, please contact us:

• Email: [email protected]
• Live chat: available 24/7 — support in both Bengali and English

We will review your request with care and respond as promptly as possible in accordance with applicable law.

9.1 Age restriction

wwbet's services are intended only for persons aged 21 or above. We do not knowingly collect any information from minors. Age is verified at the time of account registration.

If it becomes known that a minor has accidentally opened an account, that account will be closed immediately and all related information will be deleted.

10.1 Notice of changes

wwbet may update this privacy policy as needed. For significant changes, you will be notified by email or through the platform. Continuing to use wwbet after an updated policy is published will be considered as your agreement to the new policy.

We therefore recommend that you visit this page regularly and stay informed about the latest policy.

10.2 Applicable law

This privacy policy has been prepared in accordance with the applicable laws of Bangladesh. In the event of any dispute or interpretation, the laws of Bangladesh shall prevail.